Account Deletion
Effective date: August 17, 2026
JEM SportsOS users can request deletion of their account and associated personal data. Account deletion is different from leaving a team, being removed from an organization, or turning off notifications.
Request deletion while signed in
- Sign in to JEM SportsOS.
- Open More.
- Select Privacy & Account.
- Use the account-deletion option and follow the confirmation steps shown in the application.
If you cannot sign in
Email support@jemsportsos.com with the subject JEM SportsOS Account Deletion Request. Use the email address associated with your JEM SportsOS account when possible. We may need to verify that the request comes from the account holder or an authorized guardian before processing it.
What deletion means
Once a valid deletion request is completed, JEM SportsOS will delete or de-identify personal data associated with the account that is not reasonably required to be retained. Simply disabling or freezing an account is not treated as completed account deletion.
Information that may be retained
Limited information may be retained when reasonably necessary for legal obligations, security, fraud prevention, financial or transaction records, dispute resolution, or preservation of legitimate organization records. Where possible, retained organization records may be de-identified rather than kept linked to the deleted account.
Organization and team records
Deleting a JEM SportsOS login does not necessarily require deletion of every non-personal operational record created by an organization, such as historical team schedules or aggregated attendance records. If information is controlled by a sports organization, JEM SportsOS may coordinate with that organization when appropriate.
Need help?
Contact support@jemsportsos.com with questions about deletion or privacy.